Info & FAQs

Custom Orders
You will find as you browse the website that each item comes in several colour-ways. If, however, you have a dream combination in mind that we aren't already making please get in contact as we are always happy to discuss colour requests for any 'made to order' item.  
We are also able to take on bespoke orders but this is subject to your request and our work load at the time! However, please don't hesitate to ask!
Please note that custom orders can only be returned or exchanged if faulty.

Dispatch & Delivery Times
All of our items are made to order and have different lead times prior to dispatch. These lead times are advertised at the top of each product listing. If you need to receive your order sooner than the advertised lead time, it may be possible - please get in contact to find out.

Returns & Exchanges
For all returns and exchanges, you must contact us within 7 days of receiving your order, otherwise we may not be able to help you.

If you receive the item and it is faulty, please get in contact and we will offer you a refund, exchange or replacement. We will also refund your return postage up to the value of the P&P of your original order.

If you are not happy with your item, please also get in contact and we can refund or exchange the item - you must contact us no later than 7 days after receiving your order, and return the item within 14 days.  Items must be in the same condition as received and in their original packaging.  You are responsible for return postage.

Unfortunately, we cannot offer refunds for earrings, unless faulty, due to hygiene reasons.

We recommend that you return your item by a recorded or tracked means or we cannot guarantee it will arrive.

Our return address is: Workshop 1.2, Hackney Downs Studios, Amhurst Terrace, London, E8 2BT

Caring for Your Jewellery
Your new Wolf & Moon jewellery is lovingly handmade. Treat it well and it will last a long time!
  • Try not to leave it out, it will prefer the protection of a box or pouch - away from scratches and damp.
  • If there are fingerprints or scratches on the perspex, polish gently with a soft cloth.  Don't clean with any chemicals, these may crack the edges of the perspex.
  • Other products that may crack the perspex include perfume, moisturiser and hairspray.
  • Any metal elements will discolour if exposed to moisture (including perfume) or left on the side for long periods. Brass and copper will shine again if you clean with a small amount of metal polish.
  • Try not to drop, step on or crush it in any way or there may be tears...

Repairs
If for any reason something happens, we will try our best to repair it for you. If something is lost, we may be able to make you a replica.  Please write to us at hello@wolf-and-moon.com